I believe that customer service quality is best measured when something unexpected happens with a product and a company's reaction to the issue. Sure, a sales department can draw you in with great personalities and wonderful deals, but what happens after? Well, let me begin with this..Winn VW is EXCELLENT all around. From the time you begin to speak to them , to the time you walk out and beyond, their service is first class.After months of searching for a used Eurovan on various websites and from many dealers, we decided to call on a Eurovan advertised on Winn VW's website. We then spoke to Keith, and decided to take the plunge and drive up North from Southern California. When we arrived, we were happy to meet and put a face to the voice of Keith who had helped us so much over the phone. He had everything pretty much ready for us. Everything we had discussed on the phone went according to planned. We test drove the vehicle and drove off with our new to us van within an hour and a half(maybe less). We drove it all the way home. We were so excited to have a new family "toy". However, a couple of days into the purchase, an unexpected problem came about. In panic and disappointment, (and more emotions in between) , we contacted Keith immediately. He informed his management right away and resolved the situation very quickly. Within a couple of days, they had the van picked up from our location in Southern California to be brought to their location to be fixed! Talk about service! Who does that nowadays? Some companies do not even stand behind the NEW products let alone a used one. During the time that the van was in their shop, Keith kept us well informed. When the job was completed, their service department called us and explained the specific issues that had occurred. Soon after, Winn VW had the van sent back to us. Did I mention, this was all done at NO CHARGE to us?The van is working wonderfully and we have been extremely happy with our purchase. It may have been a somewhat rough beginning, but what matters most is how it ended and how well we were taken care of the entire process. We are very thankful that we have met such great individuals that care about their customers. Thank you Winn VW! We will see you again in the future! Hopefully, when a new VW bus is released!
Your Volkswagen Dealer in Newark, CA
Winn Volkswagen has a Volkswagen waiting for you. Our Volkswagen selection covers all the most popular models including Jetta, Passat, and Golf. We even have the all electric e-Golf here for your driving pleasure. We are located right in Newark where we can easily serve Fremont as well as San Jose, Union City, Hayward, Milpitas, and the surrounding areas. It's about time that you had a new Volkswagen vehicle to drive around. Whether you are familiar with Volkswagen, or a VW novice, we are sure that our amazing new Volkswagen selection will impress you.
If you are interested in a used vehicle, then you should see the extensive used selection that we have on our lot, many of which are even pre-owned Volkswagen vehicles so that you can still get the German engineered quality that you may have been looking for in the first place. If you need Volkswagen service, then you should come see Winn Volkswagen in Newark. We can take care of any and all of the service that you may need including oil changes and major engine work. No matter what you need from Winn Volkswagen or the Volkswagen brand, we will be able to help you out right here in Newark.Find my Match About Us
We Will Price Match Any VW Dealers Advertised Service Coupon Specials!!
Coupon must be present at time of service write up, can not be used on prior service visits and or combined with any other coupons or specials.Valid at Winn VW only.
*Plus tax. Volkswagen vehicles only. Please present coupon when service order is written. May not be combined with other coupons, discounts or advertised specials.
Digital 2 Wheel Wheel Alignment
*Plus tax. VW vehicles only. Please present coupon when service order is written. May not be combined with other coupons, discounts or advertised specials. Valid only at Winn Volkswagen.
Digital 4 Wheel Alignment
*Plus tax. VW vehicles only. . Please present coupon when service order is written. May not be combined with other coupons, discounts or advertised specials.
- Drain & refill with up to 5 quarts of synthetic oil
- Replace engine oil filter
- Multi-point inspection
*Plus tax. VW vehicles only. Some vehicles may require more than 5 quarts. Please present coupon when service order is written. May not be combined with other coupons, discounts or advertised specials. SUV and Turbo Diesel and Phaeton excluded.